Help Desk
[ Delivery Time I Placing Order I Design Modifications I Shipping Rates I Payment Methods | FAQs  | Quick Ship]

DELIVERY TIME
Items ship between 2-5 weeks (depending on the time of year). Please remember to add shipping time to you on top of this time frame. If a rush item is needed, please contact us to check availability.  Your confirmation email will contain an estimated shipping date. Please anticipate additional time for items such as House Portrait, Custom Wedding Plate, Pet Portrait and Sunshine Pet Platter due to their detail.

PLACING ORDERS
Orders can be placed via phone, mail, or secure online order form.  If you wish to order via telephone, a confirmation of your order will be emailed for your approval for accuracy.  Upon approval of the confirmation, painting will commence. 

Personalized items are non-returnable.

If you have any questions - contact Tobin Design

SHIPPING DATES / ESTIMATED SHIPPING DATES
Your order confirmation will contain an "estimated shipping date." Please note that this date is an estimate of when I reasonably expect to complete your item(s). It does not take into consideration obstacles such as kiln malfunctions, power interruptions, breakage during firing, illness, etc. Each piece is 100% created and shipped by myself, the artist, and I pride myself on in sending a perfect product but can encounter delays.

If your order specifies a specific date it is needed, this estimate allows for some flexibility in the event of delays to ensure arrival by the date promised. To inquire about the status of your order, please email me for the quickest response.

DESIGN MODIFICATIONS
Prices listed are for designs as shown.  Changes can be made, however additional charges may apply.  Wording on a plate can be changed for no charge.  However, changes to the color of wording will cost $5 and up.  Fees for design changes start at $5 and up and increase with the request of detail.  If you have a special request, please include it on the order form and I will quote a price in the confirmation email after reviewing it.

A simple message may be added to the back of a plate for no additional charge. If a message is excessive, you may choose to modify the wording or agree to the $5 fee. The choice will be offered in the confirmation for approval.

SHIPPING RATES
Items are shipped UPS ground or standard USPS

one item 10” or smaller—$9.50
one 12” item—$10.50
one 10”x14”—$13.00
one 15” item—$15.00
Each additional item per shipment is $1.00

Occasionally smaller items can be shipped via USPS Priority Mail at a lower rate. If this applies to your shipment it will be noted in your confirmation email.

If you live locally, you may pick up your item from Tobin Design to avoid shipping charges. Simply note this on the order form and your confirmation email will contain the address for pick up. 

PAYMENT METHODS
American Express, Discover, Visa, and MasterCard are accepted. 

Painting will not commence until payment has cleared 

Prices and Policies subject to change without notice.  May 2008
 

Order Deadline Dates
Below is a guide to when orders need to be received to insure delivery for major holidays.  Your online order confirmation will include an estimated shipping date to verify arrival for a special occasion.